FREQUENTLY ASKED QUESTIONS
ARE ITEMS DISHWASHER AND MICROWAVE SAFE?
All items are dishwasher and microwave-safe. However, the dishwasher can be hard on things, so hand washing will be the gentler way to go. Items are NOT oven-safe. Extreme shocks in temperature, such as going into a hot oven, can cause cracking.
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HOW IS MY ORDER PACKAGED AND SHIPPED?
I do my best to ensure that items will arrive safely. I pack items using a combination of paper, bubble wrap and compostable packing peanuts. Should items arrive damaged, please email me at kalikabowlby@gmail.com within 48 hours of receiving your order with a photo of the damaged piece. Shipping is a flat rate within Canada and is between $15-$22, depending on where you are located.
Orders will be shipped from my studio in Golden, BC, 2-4 business days after the order is placed. All orders are shipped via Canada Post and can take up to 10 days to arrive from the time of shipping.
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DO YOU SHIP TO THE US OR INTERNATIONALLY?
My online shop is currently only available for shipping within Canada. However, I would be happy to provide a shipping estimate and more info about shipping outside Canada. Please email me at kalikabowlby@gmail.com.
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DO YOU TAKE CUSTOM ORDERS?
I am not currently accepting custom orders.
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SHOP AND RETURN POLICY
All items are handmade.
There will be slight variations in colour, texture and finish. I make work in small batches and often make 4-10 of a particular style and colour combination. The image in the shop is a representation of the item you will receive.
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I am sorry that I cannot offer returns or exchanges for online orders.