FREQUENTLY ASKED QUESTIONS
ARE ITEMS DISHWASHER AND MICROWAVE SAFE?
All items are dishwasher and microwave safe. However the dishwasher can be hard on things so hand washing will be the gentler way to go. Items are NOT oven safe. Extreme shocks in temperature such as going into a hot oven can cause cracking.
HOW IS MY ORDER PACKAGED AND SHIPPED?
I do my best to ensure items will arrive safely. I pack items using a combination of paper, bubble wrap and compostable packing peanuts. Should items arrive damaged please email me at email@example.com within 48 hours of receiving your order with a photo of the damaged piece. Shipping is flat rate within Canada and is between $15-$22 depending on where you are located.
Orders will be shipped from my studio in Golden, BC, 2-4 business days after the order is placed. All orders are shipped via Canada Post and can take up to 10 days to arrive from the time of shipping.
DO YOU SHIP TO THE US OR INTERNATIONALLY?
My online shop is currently only available for shipping within Canada. However, I would be happy to provide a shipping estimate and more info about shipping outside Canada. Please email me at firstname.lastname@example.org.
DO YOU TAKE CUSTOM ORDERS?
I am not currently accepting custom orders.
SHOP AND RETURN POLICY
All items are handmade.
There will be slight variations in colour, texture and finish. I make work in small batches and often make 4-10 of a particular style and colour combination. The image in the shop is a representation of the item you will receive.
I am sorry that I cannot offer returns or exchanges for online orders.